Wall Art Vision is a renowned company that deals with selling art prints to its customers. Customers can enjoy distance shopping through the company's website, and their orders will be delivered to their doorstep.

Shipping policies

Important Information about Shipping

While we are thrilled to offer free delivery, we want to make sure that our customers understand the shipping process. When you place an order with Wall Art Vision, it is shipped from our partners and manufacturers in the USA. Please note that we do not ship to P.O. boxes - we only ship to physical addresses.

Additionally, it is crucial that our customers provide the correct shipping address at checkout. If the package is returned to us due to an incorrect address, reshipping fees will apply. We encourage our customers to double-check their shipping address before placing an order to ensure a smooth delivery process.

Prints up to 11x14"

For prints up to 11x14", the company uses USPS to deliver orders to their clients. This method can take anywhere between 1-4 business days to deliver.

Prints larger than 11" x 14" up to 40" x 60"

When it comes to prints larger than 11" x 14" up to 40" x 60", Wall Art Vision uses Fedex Ground to deliver orders. The time taken to deliver orders with this method is from 1-5 business days, depending on the customer's location.

Prints larger than 40" x 60" or multiple prints

For prints larger than 40" x 60" or multiple prints, the company uses a freight company to make deliveries. The freight company to be used will depend on the delivery address of the client and can take anywhere between 1-6 business days. However, for non-commercial deliveries, the company requires a delivery appointment prior to delivery.

Important information for freight deliveries

It is crucial to inspect the packaging before signing for the delivery. Clients must ensure that there is no visible sign of damage to the crate holding their orders before they sign the delivery receipt. If there is any noticeable sign of damage to the crate packaging, clients should not sign until they have thoroughly examined their prints. If damage is seen, clients must not sign for the delivery. Instead, they should let the driver know that they cannot accept the delivery and that a claim for replacement should be made.

At Wall Art Vision, we are dedicated to providing excellent customer service. We understand how important it is for our customers to receive their prints in pristine condition, and we take the utmost care when packaging them for shipping. No matter the size of your order, we will do our best to make sure it is delivered in a timely and safe manner.

We are excited to offer our customers one-of-a-kind custom unique wall art treasure at Wall Art Vision. However, we want to ensure that our customers are aware of our return policy and understand the importance of inspecting their orders upon receipt.

Print on Demand and Return Policy

At Wall Art Vision, every order is print on demand, meaning that each piece is unique and customized to your specifications. Due to the personalized nature of our products, we do not accept returns unless there is an error on our end or if your print arrives damaged upon delivery. We apologize for any inconvenience this may cause.

Color Variation

It's important to note that colors may appear slightly different on your screen than they do in person, due to computer monitor. We strive to provide accurate representations of our products, but slight variations may occur.

Checking for Damage

When you receive your print, make sure to inspect it for any damage. This step is necessary, so in case of any issues, Wall Art Vision can send a replacement as soon as possible.

Steps to Take if the Print is Damaged

If your print arrives damaged upon delivery, please follow these steps:

Email Wall Art Vision immediately

Attach six pictures of the damaged print

Include three close-up pictures of the actual damage of the print

Add a distant photo showing the entire print with the damage

Attach two images of the actual damage of the packaging and label

This process is necessary for Wall Art Vision to process a claim with FedEx, and it's crucial not to discard the damaged print until you receive your replacement.

Customer Service and Support

At Wall Art Vision, we pride ourselves on providing excellent customer service and support. If you have any questions about our products or shipping process, don't hesitate to reach out to us! Our team is available via email or phone to assist you with anything you need.

Email: wallart@wallartvision.com

Phone: 678 250 6444